FAQ & policies

Homes and offices around our Watford shop. Enter your postcode on the home page or when you book to check. If we don't cover you yet, call or WhatsApp us and we'll see what we can do.

Book online and choose a day and a time window. We text and email your order number: write it on a label, attach it to your bag and have it ready. We collect from your door, clean everything at our Watford shop and bring it back on your return day.

Pay on delivery, or online (card, Apple Pay, Google Pay and more) where it's offered. Paying online, we only authorise the payment when you book; we check your items at our shop and charge the final amount when we start cleaning. The collection and delivery fee and any minimum order are shown before you confirm, and your invoice is emailed when your laundry is delivered.

Yes. You can cancel from your account until the evening before your collection day. After that, call or WhatsApp us and we'll do our best to help.

Yes: studio staff have their own service, with collections from the studio collection point on Tuesdays and Fridays. Sign up through the Warner Bros. Studios Leavesden page.

Book online and choose a collection day (Tuesday or Friday). We text and email your order number: write it on a label, attach it to your bag and leave the bag at the collection point at Warner Bros. Studios Leavesden between 10am and 1pm. We take it to our Watford shop, clean it, and bring it back on your return day.

A Quick order is a flat rate per load, ideal for everyday wear: a 6kg wash & fold bag, or shirt bundles. No need to list every item. An Itemised order is priced per garment and suits dry cleaning, suits, dresses, bedding and alterations. You can add special care notes to either.

Pay on delivery, or online (card, Apple Pay, Google Pay and more) where it's offered. Paying online, we only authorise the payment when you book; we check your items at our shop and charge the final amount when we start cleaning. If we can't take your order, the authorisation is released. Every order has a fixed £5 booking fee, which is shown before you confirm, and your invoice is emailed when your laundry is delivered.

We weigh every bag at the shop. Each kilo over 6kg is charged at the additional kg rate, and the final total is on your invoice.

Yes. You can cancel from your account until the evening before your collection day. After that, call or WhatsApp us and we'll do our best to help.

We aim to collect, clean and return within about 48 working hours, so a Tuesday collection usually comes back on Friday, and Friday comes back on Tuesday. Bed linen, curtains, leather and tailoring may take longer; we'll tell you the timing once we've inspected them.

We check every garment before we pack it, and if a stain won't come out we usually let you know first. If something slips through and you're not completely happy, we'll re-clean it free of charge as long as you tell us within 24 hours.

Every garment is examined on arrival and cleaned following the manufacturer's care label. If there's no care label, we clean at the owner's risk. If we feel the risk to a garment is too high and can't reach you, we return it uncleaned.

Every care is taken. If you believe we've damaged a garment, contact us within 24 hours. We'll investigate thoroughly and, if we were negligent, pay fair compensation based on the garment's current value, usually 6 to 10 times the cleaning cost, in line with the Office of Fair Trading's recommendations.

We take full responsibility for your clothes from the moment we collect them. Missing items must be reported within 24 hours with a description so we can trace them. Our liability for a lost item is limited to ten times our charge for cleaning it, regardless of brand or condition.

We keep your clothes safe for up to 60 days. If you can't collect within that time because of holiday, illness or a shoot schedule, let us know and we'll agree a longer period. Otherwise items left over 60 days may be given to charity.

We're not liable for damage to buttons, buckles, zips, beads or old curtain linings, and we can't guarantee that every reported stain will come out.